Unified Inbox

Every conversation. One place.

Stop switching between apps. Manage Instagram DMs, Facebook messages, WhatsApp, SMS, email, and web chat in one elegant, unified inbox — with one thread per client.

7+

Channels in one inbox

3x

Faster response times

0

Missed messages

All Channels in One Thread

Every message from a client — regardless of channel — appears in a single conversation thread.

Staff Assignments

Assign conversations to specific team members so nothing falls through the cracks.

Quick Reply Templates

Create reusable message templates for common questions and send them in seconds.

Automated Responses

Set up intelligent auto-replies for after-hours messages, appointment confirmations, and FAQs.

Conversation Tags

Tag and categorize conversations by topic, urgency, or client type for easy filtering.

Read Receipts & Status

Know exactly when clients have read your messages and track open conversation statuses.

How it works

One inbox to rule them all.

Your clients reach out from Instagram, send texts, email questions, and slide into Facebook DMs — all about the same appointment. PandaCue consolidates every channel into one clean thread per client, so your team always has full context before responding. No more app-switching, no more missed messages.

• Instagram & Facebook DMs
• SMS & WhatsApp
• Email integration
• Website live chat

Why it matters

Build relationships through smarter conversations.

The unified inbox isn't just a messaging tool — it's connected to your client profiles. See a client's full booking history, notes, and past conversations the moment a new message arrives. Respond with context, upsell naturally, and deliver a personalized experience that keeps clients coming back.

• Attached client profiles
• Booking history in sidebar
• Note-taking within conversations
• Automated follow-up triggers

Beauty Studios

Handle all Instagram DMs and new client inquiries without leaving PandaCue.

Med Spas

Manage consultation requests, pre-care questions, and post-care follow-ups in one place.

Nail Salons

Respond to walk-in availability questions via SMS and web chat simultaneously.