Use the Conversations inbox
Who can do this: Team members with access to Conversations Where to find it: Apps › Conversations Conversations brings your client messages…
Who can do this: Team members with access to Conversations
Where to find it: Apps › Conversations
Conversations brings your client messages into one inbox. The screen has three panes: the conversation list, the message thread and a Details panel.
Steps
- Open the Apps launcher (the grid icon in the top bar) and select Conversations.
- Use the status filter to show All, Open, Closed or Spam conversations.
- Use the search box to find a client.
- Select a conversation in the list to open its thread. Client details appear in the Details panel.
Result
You can see and filter every client conversation in one place.
Tip: Your Dashboard shows a Recent Conversations card for the last 7 days. Select See all to jump to the inbox.
FAQ
Why is my inbox empty?
Conversations appear once a channel is connected and clients message you. Connect channels in Integrations.
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