Set cancellation and rescheduling policies

Who can do this: Business owners and admins
Where to find it: Settings › Cancel & Reschedule

Tell clients your cancellation policy and choose whether they can cancel or reschedule themselves.

Steps

1. Go to Settings › Cancel & Reschedule.
2. Add your cancellation policy for email and SMS, and choose whether clients must agree to it.

3. Turn on client self-cancel and self-reschedule. Clients use the link in their messages.
4. Set the late cancellation window, then save.

Result

Clients see your policy and can cancel or reschedule from their messages if you allow it.