Client Relationships

Gift Cards

Gift cards that sell, redeem, and track cleanly — online and in-store.

Gift Cards

Turn Happy Clients Into Gifts

Give clients an easy way to purchase gift cards for friends, family, and special occasions. Make it simple to sell more services through thoughtful gifts while creating another revenue opportunity for your salon or spa without adding complicated work for your team.

Turn Happy Clients Into Gifts

Make Gifting Simple

Create a straightforward gift card experience that helps customers choose an amount, share recipient details, and complete their purchase with less effort. A simple process makes gifting easier for existing clients and gives new customers another reason to discover your business.

Make Gifting Simple

Bring New Clients Through Gifts

Gift cards can introduce your salon or spa to people who have never booked with you before. Give recipients a simple path toward discovering your services, visiting your business, and potentially becoming returning clients after their first experience.

Bring New Clients Through Gifts

Sell More Than Appointments

Add gift cards alongside your regular appointment sales to create another way for customers to spend with your business. Promote them for birthdays, holidays, celebrations, and everyday occasions without relying only on direct service bookings.

Sell More Than Appointments

Keep Gift Sales Organized

Keep gift card purchases connected to your broader business workflow so your team can handle sales and redemptions with greater clarity. Give staff an easier way to track gift-related activity while keeping the client experience simple from purchase to use.

Keep Gift Sales Organized
FAQ

Frequently Asked Questions

Can I set a minimum or maximum gift card amount?

Yes. You can set limits so clients can't buy a card for $1 or accidentally enter a value with too many zeros. Most salons set a reasonable floor and ceiling that matches their average service price.

What happens if a client loses their physical gift card?

Since every card ties back to a code in the system, you can look up the balance and reissue it. There's no need to track paper receipts or guess what was left on the original card.

Can staff sell gift cards without manager approval?

That depends on your permission settings. You can restrict gift card sales and refunds to certain staff roles so front desk turnover doesn't create a security gap.

Do gift cards show up in daily sales reports?

Yes. Gift card sales appear separately from service revenue in your reports, since the money comes in before the service is delivered. This keeps your daily numbers accurate instead of inflated.

Can a client use a gift card and a discount code on the same visit?

Yes, both can apply to the same checkout. The gift card balance is deducted after any discount is calculated, so the client gets the correct final amount owed.

Can I offer bonus value on gift card purchases, like $20 free on a $100 card?

Yes, promotional bonuses can be built into a gift card campaign. This is a common way to boost holiday sales, though the bonus amount should be tracked separately from the paid value for accounting purposes.

Are gift cards refundable?

That's up to your salon's policy, not a system limitation. PandaCue lets you process a refund on an unused card if your policy allows it, but most salons treat gift cards as final sale once purchased.

Can clients check their own gift card balance online?

Yes. Clients can look up their remaining balance without calling or visiting in person, which cuts down on front desk phone traffic.

What happens to a gift card if a client wants to gift it to someone else after buying it for themselves?

The card isn't tied to a specific person, only to its code. Whoever has the code can redeem it, so it can be passed along at any point before it's used.

Can I run a report on gift card sales by staff member?

Yes. If you track which staff member processed each sale, you can see who's selling the most gift cards, which is useful for spotting who's good at upselling them during checkout.

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