Client Relationships

Memberships & Packages

Memberships and packages that actually track — usage, renewals, and redemption without drama.

Memberships & Packages

Build Memberships That Fit

Create flexible membership options that match the services, pricing, and experiences your salon or spa wants to offer. Give clients clear reasons to join with packages and recurring benefits that encourage repeat visits, strengthen client relationships, and make it easier for your team to present valuable offers during everyday interactions.

Build Memberships That Fit

Turn Visits Into Loyalty

Give regular clients more value with memberships designed around the services they already enjoy. Encourage clients to return more often with benefits that make ongoing appointments feel worthwhile, while giving your business a simple way to build stronger relationships and create more consistent revenue from loyal customers.

Turn Visits Into Loyalty

Package Services Your Way

Bundle services into packages that make it easier for clients to commit to multiple visits or treatments. Create offers around popular services, seasonal experiences, or recurring needs, giving clients a convenient way to plan ahead while helping your team promote services without creating complicated manual processes.

Package Services Your Way

Make Benefits Easy to Track

Keep membership and package details connected to the client record so your team can quickly understand available benefits and remaining services. Give staff the information they need during appointments, reduce manual tracking, and create a smoother experience when clients redeem visits, services, or membership benefits.

Make Benefits Easy to Track

Encourage More Repeat Business

Use memberships and packages to give clients a stronger reason to keep coming back to your salon or spa. Turn one-time appointments into ongoing relationships with offers that support repeat visits, increase client engagement, and help your business create more predictable opportunities for future appointments and sales.

Encourage More Repeat Business
FAQ

Frequently Asked Questions

Do I need separate software to run memberships, or does it work inside my existing booking system?

PandaCue runs memberships and packages as part of the same platform you already use for booking and payments. There's no separate app or login needed for staff.

Can I limit a membership to specific services only?

Yes. When you build a plan, you choose exactly which services are included. A client can't redeem a membership credit on a service that isn't part of that plan.

What happens to unused package credits if a client stops coming in?

The credits stay on their profile until they expire or get used. Staff can see the balance any time the client books again, so nothing gets lost in the gap.

Can staff see a client's membership status at the front desk without pulling up a separate report?

Yes. Membership and package status shows directly on the client's profile, so front desk staff can check it during checkout without switching screens.

Is there a limit to how many membership tiers I can offer?

No set limit. You can run a single plan or several tiers at once, depending on what fits your business.

Can clients upgrade or downgrade their membership after signing up?

Yes. Staff can change a client's plan from their profile, and billing adjusts automatically starting on the next cycle.

Do I need to manually issue refunds if a client cancels a membership mid-cycle?

That depends on your cancellation policy. PandaCue processes the cancellation and stops future billing, but whether a partial refund applies is a decision you set in your terms, not something the software decides for you.

Can I run a limited-time promotional package alongside regular memberships?

Yes. Packages can be set up as one-time offers with their own price and expiration, separate from your ongoing membership plans.

How do clients know how many credits they have left in a package?

They can see their remaining balance through their client account, and staff can pull it up instantly during checkout.

Does selling memberships and packages require a different payment setup than regular checkout?

No. Memberships and packages run through the same payment processing already built into PandaCue, so there's nothing extra to configure.

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