A modern waiting experience — notify clients when you are ready without lobby chaos.
Give clients a simple way to stay informed while they wait for their appointment or service. Keep them connected with useful updates and clearer expectations, so they spend less time wondering when they will be seen and your team spends less time answering repeated status questions.
Make busy periods easier for your front desk by giving waiting clients a clearer experience before they are ready to be served. Reduce repeated questions and unnecessary interruptions while your staff focus on appointments, walk-ins, check-ins, and clients already receiving services.
Turn uncertain waiting periods into a more structured client experience. Provide useful information and clear updates that help clients understand where they stand, making busy days feel more organized while giving your team greater control over the flow of incoming clients.
Give clients a convenient way to stay connected with your business while they wait instead of requiring them to remain at the front desk. Keep communication simple and accessible so clients can spend their waiting time more comfortably.
Busy salons and spas need better ways to manage periods when demand is higher than usual. A virtual waiting room helps create a more predictable client experience while giving your staff the flexibility to focus on services without constantly managing the waiting process manually.
Staff can see who hasn't checked in yet on the live queue and reach out directly instead of wondering if the client forgot or is just running late.
Yes. The check-in link goes to whoever the appointment was booked under, so a parent or guardian can confirm arrival on the client's behalf.
Yes. Early check-ins show up on the queue right away, so staff know someone's already waiting even before their scheduled time.
Yes. The live queue shows wait time next to each client, so front desk can spot who's been waiting too long and follow up before it becomes a complaint.
Staff can message the client directly through the same check-in thread instead of playing phone tag, and adjust the schedule if needed.
Yes. Each client in a group booking gets checked in individually, so staff still know exactly who's arrived even when several people are coming in together.
Basic wait time information shows up per client in the queue. For broader trends across days or locations, that data feeds into PandaCue's reporting tools.
Most clients check in from a phone, but staff can always add someone to the queue manually at the front desk if a client doesn't have one handy.
The check-in link is separate from appointment reminders. Reminders go out ahead of time through PandaCue's scheduling tools, and the check-in step happens on the day itself.
Yes. It's not an all-or-nothing setting, so a location or service type that doesn't need it can run without disrupting how other locations use it.
From online booking to payments and staff scheduling, get everything you need to run and grow your business with complete ease
